Take a look at our FAQS below. Don’t hesitate to reach out in case you have any extra inquiries before booking your tour with us!
General
After you book a tour with us, you will receive a confirmation email which contains a link that takes you to our online waiver application where you can sign the waiver electronically.
Our meeting or pick up points are flexible and will depend on your location. Unless otherwise agreed the pickup point is Fort Montague Dock, Nassau.
- To obtain a refund for a group tour booking, you must notify us of cancellation no less than 48 hours prior to your scheduled tour date.
- To obtain a refund for a private tour booking, you must notify us of cancellation no less than 7 days prior to your scheduled tour date.
- In the event of cancellation on our behalf, due to bad weather or unforeseen circumstances, we will reschedule the tour or issue a refund.
- We do not issue refunds for no-shows.
Yes, the Jupiter is equipped with Starlink High speed WIFI for all guest
Tours
Yes, absolutely. We encourage families to live our tour experiences together as there is something for everyone. Our tours present a particularly exciting opportunity for children to have close-up encounters with friendly marine animals such as turtles, iguanas, fish, nurse sharks, and well…the swimming pigs, though these aren’t technically marine creatures 😜
Yes, on our full day sightseeing tours lunch is included in the price, and we’ll take you to a local restaurant to try authentic Bahamian food. On full day fishing charters, a box lunch is an option.
Only our half-day tours don’t include a stop for lunch, since they are 4 hours in duration. We will provide snacks and refreshments onboard the boat so you stay hydrated and energized throughout the trip.
The 38 ft Jupiter can accommodate up to 18 persons on Exuma tours and 20 persons on Rose Island and Harbor Island tours
Yes.
Yes, you should absolutely be able to swim. Given that our tours are adventures of the sea, you’ll be spending a lot of time on the water. It is essential that all participants know how to swim.
You don’t necessarily have to swim a lot on our tours, but you will be spending a lot of time in the water exploring and relaxing. For this reason you should know how to swim in the event of an emergency.
No, you don’t. We’ll provide snorkel gear for you to use throughout the tour.
Contact Us
Don’t hesitate to get in touch!
We’d be happy to answer your questions and plan a personalized private charter tailored to your preferences.